Use the company responsible for the sale

Electric Bike Product, Order & Warranty Support

ElectricBikesForSale.net is an independent buyer-information and affiliate publication. It does not sell, ship, assemble, repair, warrant, or provide customer support for electric bikes.

Who should you contact?

Contact the company you purchased the e-bike from.Use the seller or retailer named on your receipt for orders, delivery, returns, refunds, missing parts, damage, and seller-specific promises. Use the bike manufacturer for model documentation, warranty procedures, approved components, battery and charger questions, and authorized service.

Route the issue correctly

Order or delivery

Contact the retailer, marketplace seller, or dealer shown on the receipt and order confirmation.

Warranty or defect

Follow the manufacturer's warranty process and keep the serial number, receipt, photos, and exact model details ready.

Assembly or repair

Use the seller, manufacturer-authorized service, or a qualified local e-bike mechanic.

Battery or charger

Stop using damaged, swollen, overheated, wet, modified, or recalled equipment and contact the manufacturer for model-specific instructions.

Marketplace purchase

Confirm the seller of record. The marketplace name alone may not identify the company responsible for the listing or warranty.

Recall or immediate hazard

Follow manufacturer recall instructions and official safety notices. For fire, smoke, injury, or another emergency, use local emergency services.

What this publication cannot do

ElectricBikesForSale.net cannot access orders, issue refunds, approve returns, diagnose a bike, provide replacement parts, process warranty claims, confirm a seller's promises, or act as an intermediary between a buyer and a company.